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Painter doesn’t start on the right GPU
On Windows, the application may not use the right GPU when starting up which can lead to performance and stability issues. Below is a list of of common issues and their solutions to make sure the software works with the right GPU.
To know which GPU is used, you can check the log file.
Monitor Cables Configuration
On Windows the GPU assigned to an application depends of the monitor on which the application is running. This is because the monitor cables are linked directly to the output of the GPU itself. The application may start on the wrong GPU therefore if the monitor on which it starts is linked to the graphics output of the motherboard instead of the one from the graphic card itself. In that case, Windows is likely to use the integrated GPU rather than the dedicated GPU.
To solve this issue : simply fix the cable configuration by un-plugin the monitor linked to the motherboard and then linking it to the GPU outputs instead.
Incorrect GPU Driver Installation
If the GPU drivers are not properly installed the application will be unable to reach the dedicated GPU and it will have to fallback on the integrated GPU instead.
To solve this issue : uninstall the current GPU drivers, perform a cleanup and then reinstall the GPU drivers after a reboot of the computer.
Nvidia GPU driver profile setting
On some computers, such as Laptops, the application may run on the integrated GPU instead of the dedicated Nvidia GPU by default. With an NVIDIA GPU, the switch to the right GPU depends on application profiles. If an application does not have such profile, you can assign one manually.
To solve this issue :
Windows Performance Setting
Windows may have set the wrong GPU setting for the application because of the default performance and power consumption settings.
To solve this issue : follow the step by step below to override the default GPU configuration.
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GPU drivers crash with long computations (TDR crash)
On Windows, this window will appear if Substance 3D Painter detects that the current TDR value is below a specific limit (10 seconds).
In order to prevent any rendering or GPU computation from locking up the system, the Windows operating system kills the GPU driver whenever a rendering takes more than a few seconds. When the driver is killed, the application using it crashes automatically. It is not possible to know how long a rendering task or a computation may take (it depends on the GPU, the drivers, the OS, the mesh size, the texture size, etc.), therefore it is not possible to put a limit on how much the computer should process and avoid the crash from the application level.
On Windows there is a registry key specifying how long the OS should wait before killing the GPU driver. Application are not authorized to modify this setting directly, this procedure has to be done manually (see below).
List of Keys that need to be changed
To adjust the TDR simply increase the TDR Delay: change both TdrDelay and TdrDdiDelay to a higher value (like 60 seconds).
How to edit the TDR values
Follow this procedure to change the TDR value.
Note that two different keys will have to be created/edited.
Please note that editing the registry can have serious, unexpected consequences that can prevent the system from starting and may require to reinstall the whole operating system if you are unsure of how to modify it. The registry keys mentioned in this page shouldn’t create these kind of issues however.
Adobe take no responsibility for any damage caused to your system by modifying the system registry.
Click on Start then Run (or press the Windows and R key). It will open the Run window.
Type regedit in the text field and press OK.
The registry window will open.
In the left pane, navigate in the tree to the GraphicsDrivers key by going into:
Be sure to stay on «GraphicsDrivers» and to not click on the Registry keys below before going through the next steps.
This value indicates in seconds how long the operating system will wait before considering that the GPU is unresponsive during a computation.
This value indicates in seconds how long the operating system will wait before considering that a software took too much time to leave the GPU drivers.
Hexadecimal is the default value, simply switch to decimal to display the right value. Note that 3C (Hexadecimal) equals to 60 (Decimal).
The right pane should now looks like this:
The TdrValue is only looked at when the computer start, so to force a refresh a reboot is necessary.
If the application still crashes when doing a long computation, try increasing the delay (in seconds) from 60 to 120 for example.
There are two ways to revert the TDR to its default values :
Проблема с substance painter 2
Ваша видеокарта не поддерживается
Ваша видеокарта не поддерживается
обновлял и никакого толку
chester_150 а может просто SP обновили, он же не на ровном месте начал у вас так себя вести?
попробуйте поставить предыдущую версию, ну либо видюху поновее стоит поставить таки
нет,стационар,fx 8350озу 16гбвидео radeon r9 270знаю видяха слабовата,но до этого всё работало
у меня стационар,у меня нет интегрированной графики
Видеокарта не тянет, сабстанс по требованиям превосходит все топовые игры.
И в общем комп слабоват, комфортно работать не получится.
Видеокарта не тянет, сабстанс по требованиям превосходит все топовые игры.
И в общем комп слабоват, комфортно работать не получится.
Вы сможете запустить SP и затекстурить простую модель текстуркой в 512х, небольшим колличеством слоев 🙂
Вы сможете запустить SP и затекстурить простую модель текстуркой в 512х, небольшим колличеством слоев 🙂
до этого 2048×2048 вполне тянул
Версия какая? Винда какая? Железо какое? При каком действии проявляется ошибка? Раньше вообще работало, если да, то изза каких действий перестало?
Версия какая? Винда какая? Железо какое? При каком действии проявляется ошибка? Раньше вообще работало, если да, то изза каких действий перестало?
Documentation
Substance 3D Painter
Substance 3D Painter
Applications
Plugins & Integrations
Content Platforms
Pipeline Support
Local Search
Sections
GPU drivers crash with long computations (TDR crash)
On Windows, this window will appear if Substance 3D Painter detects that the current TDR value is below a specific limit (10 seconds).
In order to prevent any rendering or GPU computation from locking up the system, the Windows operating system kills the GPU driver whenever a rendering takes more than a few seconds. When the driver is killed, the application using it crashes automatically. It is not possible to know how long a rendering task or a computation may take (it depends on the GPU, the drivers, the OS, the mesh size, the texture size, etc.), therefore it is not possible to put a limit on how much the computer should process and avoid the crash from the application level.
On Windows there is a registry key specifying how long the OS should wait before killing the GPU driver. Application are not authorized to modify this setting directly, this procedure has to be done manually (see below).
List of Keys that need to be changed
To adjust the TDR simply increase the TDR Delay: change both TdrDelay and TdrDdiDelay to a higher value (like 60 seconds).
How to edit the TDR values
Follow this procedure to change the TDR value.
Note that two different keys will have to be created/edited.
Please note that editing the registry can have serious, unexpected consequences that can prevent the system from starting and may require to reinstall the whole operating system if you are unsure of how to modify it. The registry keys mentioned in this page shouldn’t create these kind of issues however.
Adobe take no responsibility for any damage caused to your system by modifying the system registry.
Click on Start then Run (or press the Windows and R key). It will open the Run window.
Type regedit in the text field and press OK.
The registry window will open.
In the left pane, navigate in the tree to the GraphicsDrivers key by going into:
Be sure to stay on «GraphicsDrivers» and to not click on the Registry keys below before going through the next steps.
This value indicates in seconds how long the operating system will wait before considering that the GPU is unresponsive during a computation.
This value indicates in seconds how long the operating system will wait before considering that a software took too much time to leave the GPU drivers.
Hexadecimal is the default value, simply switch to decimal to display the right value. Note that 3C (Hexadecimal) equals to 60 (Decimal).
The right pane should now looks like this:
The TdrValue is only looked at when the computer start, so to force a refresh a reboot is necessary.
If the application still crashes when doing a long computation, try increasing the delay (in seconds) from 60 to 120 for example.
There are two ways to revert the TDR to its default values :
Substance painter gpu issues check что это
We’ll need a bit more information.
What operating system are you on? (Windows version or Linux distro name and ver)
What hardware is your computer running? (CPU, GPU, RAM)
Do you have your graphics drivers installed and ready to go for your card? Do you meet the minimum hardware requirements to run Substance Painter 2?
I initially could not open Substance Painter 2 at first right after purchase. It kept going to a crash reporter immediately.
What I did was update my OS (Ubuntu), shutdown Steam and restart my computer. Logging back into Steam afterwards, I was able to open Substance Painter 2 without issue. That is something you can try in the mean time.
We’ll need a bit more information.
What operating system are you on? (Windows version or Linux distro name and ver)
What hardware is your computer running? (CPU, GPU, RAM)
Do you have your graphics drivers installed and ready to go for your card? Do you meet the minimum hardware requirements to run Substance Painter 2?
I initially could not open Substance Painter 2 at first right after purchase. It kept going to a crash reporter immediately.
What I did was update my OS (Ubuntu), shutdown Steam and restart my computer. Logging back into Steam afterwards, I was able to open Substance Painter 2 without issue. That is something you can try in the mean time.
Thank your for your response.
I have a high end MSI GT72s 60e Dominator pro G Laptop. So I guess I match the minimum. https://www.msi.com/Laptop/GT72S-6QE-Dominator-Pro-G.html#hero-overview.
and have used substance painter in the past on this machine. it does open but i cant click anything. i just can move the welcome screen. i have all the lasted drivers installed.